Returns policies
You may return the goods without stating reasons by sending them back within one month. This period commences upon receipt of this notification in text (e.g. e-mail/fax/letter), but not before the receipt of the goods by the receiver (in the case of recurring delivery of similar goods, not before the first part has been delivered), nor before fulfillment of our duty to inform pursuant to § 312c Para. 2 German Civil Code (BGB) in conjunction with § 1 Paras. 1, 2 and 4 German Civil Code Ordinance on the duty to supply information (BGB-InfoV), as well as our duties pursuant to § 312e Para. 1 (1) BGB in conjunction with § 3 BGB-InfoV. If goods are not suitable for dispatch by parcel (e.g. bulky goods), may the return also be declared in writing by requesting that the goods be taken back. The goods or the request for them to be take back must be sent to: Chopstick.at Email: info@chopstick.at Should you request that the goods be taken back by Chopstick.at, they will be collected from your premises. In the reason of an effective return, any contributions received by either party must be returned and, where applicable, any benefits received (e.g. from use) are to be surrendered. In the event that the goods have deteriorated, compensation may be demanded. This shall not apply if the deterioration of the goods is exclusively attributable to their examination - as would have been possible for you in a shop. For the rest, you may avoid any duty to provide compensation for any deterioration of the goods caused by the intended use, by not using the goods as your own property and refraining from all actions that may affect their value. Obligations to refund payments must be met within 30 days. This period shall commence for you upon dispatch of the goods or the request to take back the goods, and for us upon receipt. Notwithstanding the foregoing, the Customer may not exchange the product in following circumstances: - When the Customer contacts the Shop on or after the 14th day after the delivery. - When the product has been used, damaged, broken or changed by the Customer. Customized and sanitary products are generally excluded from return.
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